Privacy policy

Last updated: September 16, 2025

Fango Srl operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with an appropriate shopping experience (the "Services"). Fango Srl is supported by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal data when you visit, use, make a purchase or carry out any other transaction through the Services, or when you communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understand the practices described regarding the collection, use and disclosure of your information.

When we use the term "personal data", we mean information that identifies you or is reasonably linked to you or another person. Personal data does not include information collected anonymously or anonymised in such a way that it cannot identify or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, depending on your interaction with the Services, where you live and as permitted or required by applicable laws:

  • Contact details, including name, address, billing address, shipping address, telephone number and email address.

  • Financial information, including credit card, debit card and financial account numbers, card payment information, financial account information, transaction details, payment method, payment confirmation and other payment details.

  • Account information, including username, password, security questions, preferences and settings.

  • Transaction information, including items that you view, add to your cart, add to your wish list or purchase, return, exchange or remove, as well as past transactions.

  • Communications with us, including information you provide when communicating with us, for example when submitting a dispute to customer service.

  • Device information, including information about your device, browser or network connection, IP address and other unique identifiers.

  • Usage information, including information about your interaction with the Services and how and when you interact with or browse the Services.

We may collect personal data from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal data.

  • Automatically through the Services, including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to implement certain technologies and when they collect or process personal data on our behalf.

  • From our partners or other third parties.

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

  • Providing, personalising and improving the Services. We use your personal data to provide you with the Services and to perform our contract with you; process your payments; fulfil your orders; remember your preferences and items you are interested in; send you account-related notifications; process purchases, returns, exchanges or other transactions; create, maintain and manage your account; arrange shipping; facilitate returns and exchanges; enable you to post reviews; and create a personalised shopping experience, for example by providing product recommendations related to your purchases. This may include using your personal data to personalise and improve the Services.

  • Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send you marketing, advertising and promotional communications by email, text message or post, and to display online advertisements for products and services within our Services or on other websites, including based on items you have previously purchased or added to your cart and other activities within the Services.

  • Security and fraud prevention. We use your personal data to authenticate your account; provide a secure payment and shopping experience; detect, investigate or take action regarding fraudulent, illegal, unsafe or harmful activities; and protect public safety and our Services. If you choose to use the Services and register an account, you are responsible for safeguarding your account credentials. We recommend that you do not share your username, password or other access information with anyone.

  • Communicating with you. We use your personal data to provide customer support, respond to your enquiries, provide effective services and maintain our business relationship with you.

  • Legal reasons. We use your personal data in accordance with applicable laws or in response to valid legal proceedings, including requests from authorities or government agencies; to investigate or participate in testimony, potential or ongoing litigation or other legal proceedings; and to enforce or investigate potential violations of our terms or policies.

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, storage, fulfilment and shipping.

  • With business and marketing partners to provide services and marketing advertisements to you. For example, we use Shopify to provide personalised advertisements through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share your information for personalised advertising and marketing based on your online activity across different merchants and websites.

  • When you request or authorise us to disclose certain information to third parties, for example to ship your products, or when you use social media widgets or login integrations.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy; in order to comply with legal obligations, including responding to subpoenas, search warrants and similar requests; to enforce our Terms of Service or policies; and to protect or defend the Services, our rights and the rights of our users or others.

The Services are supported by Shopify, which collects and processes personal data relating to your access to and use of the Services in order to provide and improve the Services for you. In order to provide and improve the Services, information that you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

In addition, to help protect, grow and improve our business, we use certain advanced Shopify features that incorporate data and information received from you through your interactions with our store, as well as with other merchants and Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our store, other merchants and Shopify itself.

In these circumstances, Shopify is responsible for processing your personal data, including responding to requests to exercise your rights regarding Shopify's use of your personal data for these purposes. For more information about how Shopify uses your personal data and the rights you may have, please refer to the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights relating to your personal data through the Shopify Privacy Portal.

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you may be required to accept their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, nor for the accuracy, truthfulness or reliability of the information contained on them.

Information you provide in public or semi-public contexts, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without restrictions on its use by us or third parties. Our inclusion of such links does not imply any endorsement by us of the content of those platforms or their owners or operators, except as otherwise disclosed within the Services.

The Services are not intended for use by minors, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are the parent or guardian of a minor who has provided us with their personal data, you may contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as those terms are defined under applicable laws) personal data of individuals under the age of 16.

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security". In addition, information you send to us may not be secure while in transit. We recommend that you use secure channels when communicating confidential or sensitive information to us.

The length of time we retain personal data depends on various factors, such as whether we need the data to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes or enforce other agreements and policies.

Depending on where you live, you may have one or more of the following rights in relation to your personal data. However, these rights are not absolute and may apply only in certain circumstances, and we may refuse your request where permitted by law.

  • Right of access/knowledge. You may have the right to request access to personal data we hold about you.

  • Right to deletion. You may have the right to request the deletion of personal data we hold about you.

  • Right to correction. You may have the right to request the correction of personal data we hold about you.

  • Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

  • Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, subject to the restrictions and limitations imposed by local laws, you may exercise the following rights in addition to those mentioned above:

  • Objection to processing and restriction of processing. You may have the right to ask us to stop or restrict the processing of personal data for certain purposes.

  • Withdrawal of consent. Where your consent is required for us to process your personal data, you have the right to withdraw it. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated within the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal data and any rights you may have, including those relating to data processed directly by Shopify, you can visit the Shopify Privacy Portal.

You will not be discriminated against for exercising any of these rights. Before processing your request, we may need to verify your identity to the extent permitted by applicable law. In accordance with applicable laws, you may appoint an authorised agent to make requests on your behalf in order to exercise your rights. Before accepting a request from an agent, we will require them to provide proof that they have been authorised by you, and we may ask you to verify your identity directly. We will respond to your request within the reasonable timeframes required by applicable laws.

If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or to lodge a complaint with your local data protection authority. For the EEA, a list of the relevant data protection supervisory authorities is available through the European Data Protection Board.

Please note that we may transfer, store and process your personal data outside the country in which you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant UK authorities, unless the data is transferred to a country deemed to provide an adequate level of protection.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory purposes. We will publish the updated Privacy Policy on the website, update the "Last updated" date and provide notice as required by applicable law.

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at ecommerce@douuodwoman.com or contact us at:

Fango Srl
Via Salara 9a
48121 Ravenna (RA)
Italy

For the purposes of applicable data protection laws, Fango Srl is the data controller of your personal data.